POLICIES

Return & cancellations

We offer exchanges under limited conditions to maintain product integrity: Exchanges are allowed only if: The saree received is damaged, torn, or defective. The work/design on the saree is not as shown on the website. The color delivered is different from the color ordered, including booking mistakes. Exchanges will not be entertained for: Used products Change of mind Ordering the wrong color by choice

Timeline

Exchange requests must be made within 4 to 7 days of delivery. No exchanges will be processed after this period. Shipping for Exchange: Customers are responsible for sending the parcel back to our store for the exchange. Any shipping charges incurred for returning the product are the responsibility of the customer. Once the exchange is processed, return delivery will be free of cost.

Shipping & delivery

We provide free shipping all over India. Standard delivery time is 5 to 9 days from the order date. Cash on Delivery (COD) is available only in areas where delivery agencies operate.

Payment & refunds

We have a strict refund policy to ensure fairness and quality: Refunds are only applicable if: You have made a payment for a saree that is unavailable in our inventory. You have booked a specific color or design that is not available. Refunds are not available for any other reason once the order is confirmed. All refunds will be processed after verification and approval by our team.

Refund timeline

Refunds are processed within 5–10 business days after inspection/approval.

Privacy notice

Please carefully check the color, design, and specifications of your order before placing it on our website. We ensure product quality, but minor color variations due to digital display may occur. Your privacy is important to us. Any personal information collected will be used solely for processing your order and improving your shopping experience. At Neelghar Sarees, we are committed to providing high-quality, authentic, and handcrafted sarees with excellent customer service. By placing an order, you agree to our Refund & Exchange Policy.

Terms of use

• By using neelghar.com (“Website”), you agree to these Terms.
• You must provide accurate details for account creation and orders, and you are responsible for activities done through your account.
• Product images and colors may vary slightly due to lighting/screen settings and handcrafted/handloom variations.
• Prices, availability, and offers may change; an order is confirmed only after we accept it and payment (if applicable) is successful.
• Payments are processed via third-party gateways; you must use authorized payment methods only.
• Shipping timelines are estimates; you must provide a correct address and accept courier proof-of-delivery as delivery confirmation (subject to law).
• Returns/exchanges/refunds follow our Returns & Refunds Policy on the Website; some items may be non-returnable as stated.
• All site content (logo, photos, designs, text, code) belongs to NeelGhar or its licensors; you may not copy or reuse it commercially without permission.
• Do not misuse the Website (fraud, scraping, hacking, malware, false claims, abuse of return policy).
• The Website is provided “as is”; to the extent permitted by law, NeelGhar’s liability is limited to the amount you paid for the relevant order.
• Indian law applies; courts in Delhi, India will have jurisdiction.
• Contact: Email [SUPPORT EMAIL], Phone/WhatsApp [NUMBER], Address [ADDRESS].

Last updated: 22 Feb 2026